Hospital Policies

Waiting Room Policy

For the safety of all people and pets, we ask that you please make sure your pet is properly restrained and under control while in the waiting area.

Dogs must be secure on a non-retractable leash and cats must be in carriers.

If you know your dog is aggressive when in new or stressful situations, let us know beforehand. We also suggest muzzling them for your brief wait.

If you have a very friendly pet who loves to say hello to others, please remember to always ask permission before allowing them to approach another dog or human. Both people and animals have a wide variety of personalities, and not all are amenable to meeting new friends on-the-go.

Appointment Policy

Stevenson Village Veterinary Hospital runs on a pre-scheduled appointment model. Exceptions will be made for emergency cases only.

If you would like to schedule a service or examination, please call our friendly office staff in advance, and they will assist you in creating an appointment at a convenient time for your schedule.

If your pet requires emergency care after-hours, please refer to one of the following trusted emergency facilities:

Pet+E.R. - Hunt Valley
10626 York Road
Cockeysville, MD, 21030
410-252-8387

Urgent Vet Care
11121 York Road
Cockeysville, Maryland 21030
410-318-6500

Animal Emergency Hospital
Open 24 hours
722 Baltimore Pike
Bel Air, Maryland 21014
410-420-7297

VEG (Veterinary Emergency Group)
1858 Reisterstown Road
Pikesville, MD 21208
410-793-4910

Payment Policy

In order to provide top-quality diagnostic and technological services to all of our clients, we must ask that all payments are made in full by the time of appointment.

We accept:

• Cash
• Checks - We do not accept checks without an ID.
• American Express
• MasterCard
• Discover
• Visa
• Apple Pay
• Google Pay
• Samsung Pay
• Scratchpay
• CareCredit®

If you would like an estimate in advance to your appointment, feel encouraged to give us a call and our front office staff will do their best to give you an accurate price range. Please understand, estimates may not reflect final cost.